As a sign of commitment to our customers, we at Rynox Gears provide a warranty on every item we sell. The warranty is six months from date of purchase. Please remember that the warranty specifically covers manufacturing defects only. It does not cover damage caused by improper care, mishandling, misuse, neglect, unauthorized alterations/repairs, accidental damage, or the natural wear and tear of materials that occurs after extended use (i.e. zipper wear, fabric abrasion, etc.). The tax invoice of the product issued by an authorized reseller/dealer MUST accompany the warranty claim. You may approach the reseller or dealer for assistance or e-mail us directly at firstname.lastname@example.org. Claims without valid invoices will not be entertained. This warranty also excludes all claims to any incidental or consequential loss to personal property. Please note that the warranty applies only to the original customer. Our aim is to examine each claim on an individual basis and work with the customer towards resolving the claim in a mutually satisfactory manner.
Any item that is found to be damaged or faulty within 10 days of it arriving with the customer will be directly replaced once the item in question has been returned to us. The charges to return the product to us will be borne by Rynox Gears.
Should a product develop a fault and become defective outside of the first 10 days of receipt of goods and is still under warranty, the item will need to be returned to us by the customer at their own expense.
Before sending the item to us for warranty claim, you need to send the following details at email@example.com along with a scanned copy of Proof of Purchase/Invoice Copy to get the Warranty Request Number (WRN) (we will send it to you within 48 hours). This number should be prominently mentioned on the package.
Details to be mentioned in the email are as follows.
1) Name Of Customer 2) Date of Purchase 3) Description of Fault in the product along with images 4) Scanned copy of Invoice/Bill/ Proof of Purchase
You are requested to ship the faulty products to the address below.
Shri Arihant Compund
Building E-2, 1st Floor, Gala No. 10,
Kalher, Bhiwandi- 421302
Ph: +91-9930003693/ +91-8655262729/ +91-9920712369
After inspecting the product and confirming the defect, we will, at our discretion, either repair or replace your product free of charge. If your product is no longer available, we will replace it (after confirming with you) with a similar product of equal value. There will no reimbursement or refund. Products repaired or replaced under warranty will be shipped free of charge.