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FAQs

How to register online?

Click on the link, enter your details, and hit the button. Whoa! You are now a comrade of the Rynox Gears brotherhood!

Why should I register online?

Registering saves you the hassle of typing out your details each time you want to place an order with us. This will save you the pain of preserving the sales invoices needed for claiming warranty, which are difficult to find when you need them the most. Online registration will also help you keep a track of your purchases.

How do I edit my profile?

Sign in to your Rynox account and click the link at the top right corner. Choose the tab, and you can edit your information here.

Password is not being accepted. What to do?

Check your username and password again. Usernames & passwords are case sensitive; make sure your caps lock isn’t on. If you’ve forgotten your password, use the link, type in your email address which you used to create your account and click on the button. We’ll send you an email with your password.

I’ve forgotten my password. What do I do now?

Don't fret about it; it happens. Click on the link below, enter your email address which you used to create your account and hit the button. We’ll send you an email with your password.

My password is not being accepted. Why?

Check your username and password again. Usernames & passwords are case sensitive; make sure your caps lock isn’t on. If you’ve forgotten your password, use the link, type in your email address which you used to create your account and click on the button. We’ll send you an email with your password.

How can I see my order history?

Sign in to your Rynox Gears account and click the My Cart link at the top right corner. Choose the tab, and you can see your order history here

What is a Wish List?

Wish list is a selection of items that you have shortlisted from our product range and wish to buy later. Items added to the wish list will remain in it till you edit the list.

How do I log out when I am done?

Click the My Account link on the top right corner of the page and click on Logout.

Do you have any dealers from whom I can buy your products?

We have around 60 dealers across the country from where you can pick up your favourite Rynox Gears products.

Cannot find the item looking for?

If you are unable to find the item you are looking for, please give us a call and we will help you out.

How can I tell if the products I am ordering are in stock?

Most of our items are in stock. In case it is not in stock, you can backorder. We will Email or SMS you once your order has been placed to confirm the order and to inform you of the status.

How long do backordered items usually take?

We will keep you updated on the status of your order through email or sms. If by some chance there is an unforeseen delay in fulfilling your order, we will get in touch with you over phone and by email to inform you of the expected date of delivery.

 Do you ship internationally?

A) Yes, please see our International Orders page.

  1. Q) When will I get my stuff?
    A) Orders for in-stock items placed before 12:00 noon usually ship the same business day. Orders may take up to 24 hours to be processed, not counting Sundays and holidays. As a general practice always check your courier package for any tampering or damage before you sign the POD receipt. In case there is a problem please don't sign POD and let us at orders@rynoxgears.com along with the Name/Phone# of the person delivering the package. POD once signed courier company doesn't entertain any complaints/claims.For orders placed before 12 noon, they will be shipped the same working day. Orders placed post 12 noon will be shipped the next working day. You will be notified by email once the order has been received, processed and dispatched.

    See our Shipping Policiesfor full details. 

NOTE: RYNOX reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or canceled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.

Q) I can't add items to my shopping cart, see my shopping cart or access My Account.

  1. A) RynoxGears.com requires your web browser to accept cookies and to have java script turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. Make sure you have the most up date version of your web browser, and if you continue to have problems, give us a call at +91 8687 777 556

  2. Q) Is my credit card information safe if I place an order online?
    A) Absolutely. We use the latest security and encryption technologies to make sure your information stays private! 

    Q) When will you charge my credit card?
  3. A) When you place an order, an authorization is put on your card for the amount of your order. Your credit card is not actually charged, however, until your items actually ship and tracking information is available. There is one exception to this. For items marked as a "Pre-Order," we will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card.
  4. Q) What does my Order Status mean?
    A) Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or canceled only while their status is listed as "Order Received."  Once an order has been marked as "Order Processed," it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
  5. Q) How can I tell if an item is in stock?
    A) Stock and availability information will be shown once you have selected a size / color when viewing a product.  This information will also be shown on the shopping cart page and in your order confirmation email. 
  6. Q) What if my item doesn't fit?
    A) We try to have a very lenient return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly.  See our Return Policyfor details

    Q) How do I know what size to get?
  7. A) Most of our brands have a size chart, size charts links are next to the size options when you are viewing a product. You can view all of our size charts here. For additional information, it may be useful to look up the product brand's web site, or better yet, ask us!

 

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