Rynox Customer Support > Online Purchases > Product/Colour/Size Change Request
Need to change the size or colour of the product in your order? Need to change the product itself? Fill and submit this form below.
Request a change in the product/colour/size:
- Before your order is shipped from our facility: We will make the requested changes and your order will be shipped with the updated product, colour and/or size.
- After the delivery of your original order: Submit this form within 7 days of delivery. Once we share the address of our facility with you, ship the product back to us in an unused, factory mint condition with all the tags, labels and packaging intact. If the product sent back by you passes the physical verification by our Quality Control team, your order will be re-shipped with the updated product, colour and/or size.
- A product/colour/size change is not applicable to specific products in our line-up. This is categorically mentioned on the online listings and on the packaging of these products.
Terms & Conditions
- This change request can only be processed subject to availability of stock of the newly requested product, colour and/or size at the time of receiving this request from you.
- If the MRP of the requested product, colour and/or size is more than the MRP of the product in the original order, we will mail a payment link to you for the difference amount. The new order will be processed only after we receive the difference amount.
- If the MRP of the requested product, colour and/or size is less than the MRP of the product in the original order, we will issue store credit for the difference amount, valid for 6 months from the date of issue and redeemable only on rynoxgears.com or at a Rynox Exclusive Store. No cash refund will be issued in this case.
- In case the requested product, colour and/or size is not in stock, you can either ask for a refund or opt for online store credit. The refund will be processed after deducting payment gateway fees (2% of the MRP of the product). The store credit will be valid for 6 months from the date of issue and redeemable only on rynoxgears.com or at a Rynox Exclusive Store.